The most successful medical practices recognize that the keys to their success are in understanding and responding to their patients. They recognize that strong financial results depend on understanding their patients’ needs and concerns. Satisfied patients are more likely to recommend your practice to friends and family, and less likely to leave for a competitor, or file a malpractice claim. Measuring patient satisfaction is also a method for monitoring and improving the delivery of care, an important component of accountable care.
In order to assist our member primary care practices in assessing their patients’ experience and to allow Partners In Care to report aggregated patient experience metrics to our contracted insurance carriers, Partners In Care has developed a custom Patient Experience Survey. The survey questions are adapted from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) family of surveys. The questions correspond to the metrics that are contained in our accountable care contracts and include questions that have been shown to statistically correlate with positive provider ratings.
Click here to download the survey. If you have not done so already, please take the time to review the survey with your colleagues and staff members. Also, please present the survey to your patients at the conclusion of their visits, and forward the completed surveys back to Partners In Care. Feedback from the surveys will be provided back to all participating practices periodically.